Important: This channel is intended only for infrastructure partners, ISPs, peering contacts, and critical network operations. It is not for end-user or customer support. Please use our regular support channels for all customer-related issues.
For network-related incidents, outages, or urgent infrastructure issues, please contact our Network Operations Center (NOC):
This includes:
• BGP routing issues
• IP reachability problems
• Fiber cuts or hardware failures
• DDoS or abnormal traffic
• Any critical issue affecting connectivity to/from AS213839
Please include the following information when possible:
• Timestamp (with time zone)
• Affected IP ranges, prefixes, or services
• Technical data (traceroutes, logs, monitoring alerts)
• Your contact info and urgency level
We monitor all NOC communications 24/7. Email (noc@wayscloud.net) is preferred for tracking and response accuracy, but you may call in urgent situations. 24/7 NOC Phone: +47 21 93 75 50 (emergency use only)